PORTLAND, Maine — Certain Sirius XM customers in Maine may be able to claim restitution after a $3.8 million settlement with 44 states over the satellite radio network’s allegedly misleading advertising and billing practices.

Attorney General Janet Mills on Thursday announced the settlement on behalf of customers who had ended service but kept receiving bills, had contracts automatically renewed without notice or consent, had rates increase unexpectedly after a low introductory rate, or did not receive refunds in a timely manner.

Mills said in a statement that Sirius customers who have not resolved such problems with the company that occurred between July 28, 2008, and Dec. 4, 2014, may be eligible for compensation under the settlement agreement.

In addition to paying restitution to eligible customers, the company is required to pay a $3.8 million penalty to 44 states, of which Maine will receive $15,000.

The settlement also requires Sirius to change certain business practices, including more clearly disclosing its terms and conditions such as billing frequency and automatic renewal dates, at the time of sale.

It also will be required to provide advance notice to customers of automatic renewals for plans lasting longer than six months, revise its cancellation policy and prohibit compensating customer service representatives solely based on the number of customers they are able to prevent from canceling service.

Darren Fishell

Darren is a Portland-based reporter for the Bangor Daily News writing about the Maine economy and business. He's interested in putting economic data in context and finding the stories behind the numbers.