The state of Maine has a new website for consumers with concerns about dental health professionals, maine.gov/dental.
Users found that the old website was a little tricky to navigate. It also did not provide as many services as its designers believe the new one will.
The Maine Board of Dental Examiners launched the website in partnership with InforME, the portal provider for state government. The site is intended to inform consumers and practitioners about rules and laws, provide licensing information and make policies affecting the dental examiner profession in Maine easily accessible.
As in the rest of the virtual world, the site should help licensees keep abreast of new rules, handle forms and applications online and update contact information.
“This new website should substantially improve how we connect with our licensees and the public,” Penny Vallaincourt, executive director of the Maine Board of Dental Examiners, said.
There’s also a complaint form that consumers can use. While it may be easy to dash off a criticism, the American Dental Association or ADA suggests that consumers with concerns first discuss them with their dentists.
Sometimes people in a state dental association can help. The Maine Dental Association has a contact form at its website, medental.org.
When consumers want to find out if disciplinary action has been taken against someone the Board regulates, a simple search is all that will be needed. Current actions will appear on the new website soon; meanwhile, consumers can search pfr.maine.gov/almsonline/almsquery/welcome.aspx?board=384 for that data.
The state’s new website is not intended to provide financial relief for consumers. A peer-review process offered by dental societies can resolve some disputes about what constitutes appropriate care and sometimes what fees are charged. Serious disputes may end up in civil court.
Consumer Forum is a collaboration of the Bangor Daily News and Northeast CONTACT, Maine’s all-volunteer, nonprofit consumer organization. For assistance with consumer-related issues, including consumer fraud and identity theft, or for information, write Consumer Forum, P.O. Box 486, Brewer, ME 04412, visit http://necontact.wordpress.com or email firstname.lastname@example.org.