Maine’s largest electric utility says it will resolve a backlog of late bills in 45 days.
Central Maine Power President Doug Herling told WCSH-TV that the company’s reduced its backlog of delayed bills from 10,000 a year ago to under 1,800 currently.
CMP faces state investigations over complaints concerning its billing system.
Herling said CMP hopes to regain the public’s trust and aims to eliminate its backlog in 45 days.
The office of Maine’s Public Advocate told Herling that’d be progress, but stated CMP still has a “long way to go” to address complaints.
The Bangor Daily News reports that utility regulators’ staff proposes cutting CMP’s allowable profit because of lagging customer service.
A spokesperson said CMP is cooperating and regrets some customers experienced challenges with the new billing system.