L.L. Bean is laying off customer service workers and shortening the hours to its call center.
The Freeport-based retail giant said its decision is based on the trends of its customers, with more people shopping online and fewer customers calling customer service in the early morning and late-night hours.
“Impacting people’s jobs and schedules is never a decision L.L. Bean makes lightly, and we will be offering impacted employees severance, outplacement services and for those who are eligible, company retiree benefits,” the company said in a statement.
It’s unknown how many people are being laid off.
Starting in July, L.L. Bean’s call center hours will shift to 8 a.m. to 8 p.m. L.L. Bean’s website lists current call center hours as 7 a.m. to 11 p.m.